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FAQ

Frequently Asked Questions

How can I understand the sizes?

There is a ruler symbol on each product page that refers to the size measurements.

How much does shipping cost?

It's always free

Can I pay upon delivery of the goods?

Of course. You will find the "pay on delivery" button at the time of purchase

What are the delivery times?

They vary depending on the product and the service requested: from 24/48 hours for rapid delivery, to the standard 10/15 days

How can I contact you for clarification?

You can contact us via email or quickly via Whatsapp from the appropriate icon that you always find at the bottom right

Shipping & Delivery

We follow your purchase

  1. Real-time tracking : You have a tracking system that allows you to follow the package at every stage of transport, from departure to delivery.
  2. Delivery within 24/48h : Many of our items have our express delivery service, which guarantees receipt of your orders in record time, within 24/48 hours. With an efficient logistics network and reliable transport partners, we ensure impeccable management of shipments.
  3. On-time delivery : We meet the deadlines indicated, with the possibility of express delivery options.
  4. Safe Packaging : The packaging materials are of high quality to protect the contents of the package during transportation, minimizing the risk of damage.

Our priority is to provide a stress-free delivery experience, combining speed, security and convenience, to meet your every need.

Secure payments

Safety first

  1. SSL Certificates : We always use sites that have an SSL certificate, identifiable by "https://" in the URL, which guarantees an encrypted and secure connection.
  2. Two-Factor Authentication (2FA) : For large payments, you can choose two-factor authentication, adding an extra layer of security to your account access.
  3. Trusted Payment Methods : For payment methods we only offer known and trusted ones, such as PayPal, credit cards or renowned banking systems that offer protection to buyers.
  4. Transaction Monitoring : We use services that allow you to receive immediate notifications for each transaction made.

Customer comfort

Customer Service

  1. 24/7 Availability : We offer continuous support.
  2. Timely Responses : Response times should be prompt, preferably within a few hours.
  3. Competence and courtesy : The staff is knowledgeable, patient and kind, able to solve problems and provide accurate information.
  4. Multi-channel : We provide support through multiple channels, such as email, live chat, phone, and social media, to meet our customers' preferences.
  5. Feedback and continuous improvement : We encourage customers to leave feedback to continuously improve the services offered.
  6. Self-Service Resources : We offer a detailed FAQ section, guides, and tutorials to help customers find answers on their own.

Contact us